Privacy Policy

1. Information We Collect

Personal Information

We may collect the following personal information when you use our services:

• Name, email address, phone number, and physical address
• Device information including make, model, serial numbers, and technical specifications
• Description of technical issues and repair requirements
• Payment information (processed securely through third-party payment processors)
• Communication records including emails, phone calls, and text messages

Automatically Collected Information

• Website usage data through Google Analytics (IP address, browser type, pages visited, time spent)
• Cookies and similar tracking technologies for website functionality and analytics
• Location data (with your consent) for service delivery and directions

Device Data

When you bring devices for repair, we may access data on your devices solely for diagnostic and repair purposes. We do not copy, store, or access personal files unless absolutely necessary for the repair process and with your explicit consent.

2. How We Use Your Information

We use your information for the following purposes:

• Providing computer repair, phone repair, and IT consulting services
• Communicating about your service requests, quotes, and repairs
• Processing payments and maintaining financial records
• Improving our services and website functionality
• Complying with legal obligations and resolving disputes
• Sending service updates and promotional communications (with your consent)
• Maintaining security and preventing fraud

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in providing our services (payment processors, shipping companies, etc.)
• Legal Requirements: When required by law, court order, or government request
• Business Protection: To protect our rights, property, or safety, or that of our customers or others
• Business Transfers: In connection with a merger, sale, or transfer of our business assets
• With Consent: When you explicitly consent to sharing your information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Secure payment processing through PCI-compliant providers
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection and confidentiality

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Customer information: 7 years for tax and legal compliance
• Device repair records: 3 years for warranty and support purposes
• Website analytics data: 26 months (Google Analytics default)
• Marketing communications: Until you unsubscribe or request deletion

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, contact us at nerd@nerdyneighbor.netor call (928) 735-4144.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyze usage:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Google Analytics for understanding website usage
• Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings, but some website features may not function properly if cookies are disabled.

8. Third-Party Services

Our website and services integrate with third-party providers who have their own privacy policies:

• Google Analytics: Website traffic analysis
• Google Maps: Location services and directions
• Google reCAPTCHA: Spam protection for forms
• Payment Processors: Secure payment processing
• Email Services: Communication and marketing

We encourage you to review the privacy policies of these third-party services.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it's used
• Right to delete personal information (with certain exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information